Got this today from CoTweet (which I like, it’s really the only CRM service for Twitter):

“CoTweet is not for everyone. It’s designed for teams who are managing the front-line of the real-time web for their organizations. It’s for people committed to engaging customers in authentic two-way conversations, rather than just broadcasting messages to followers.… If you’re interested in engaging with your customers in authentic, two-way dialogs, you really should give CoTweet another try.”